1. Legal Name

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Chandima Nuwan Senarath Pathirana

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2. Address

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We will disclose the address without delay if requested.

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3. Phone Number

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We will disclose the phone number without delay if requested.

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4. Email Address

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japanstore.info@gmail.com

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5. Head of Operations

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Chandima Nuwan Senarath Pathirana

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6. Additional Fees

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• Shipping Costs: A flat rate of ¥80 or LKR.150 per order.

• Transaction Fees: Additional payment processing fees may apply depending on the payment method chosen.

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7. Exchanges & Returns Policy

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＜Returns and Exchanges Requested by Customers＞

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• Before Shipping: Orders can be canceled before shipment by contacting us at japanstore.info@gmail.com.

• After Shipping: Unopened items can be returned or exchanged within 3 days of delivery. Please contact our customer support center via email to initiate the process. Opened items, Foods and Beverages, Cosmetics products (because of health and security concerns) not eligible for returns or exchanges.

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＜Returns and Exchanges for Defective Goods and Services＞

• Defective Items: If you receive a defective item, please contact our customer support center at japanstore.info@gmail.com. We will arrange for a replacement or refund at our shipping cost.

8. Delivery Times

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• Processing: Orders will be processed within 3-5 business days.

• Delivery: Products are expected to be delivered within 14 days from the date of order.

 

9. Accepted Payment Methods

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• Credit Cards (Visa, MasterCard, AMEX)

• Cash on Delivery (Sri Lanka only)

 

10. Payment Period

• Credit Card Payments: Processed immediately upon order confirmation.

 

11. Price

• All prices listed on the website include applicable taxes unless otherwise specified.

• Prices are subject to change without prior notice.

 

12. Optional Items (If applicable)

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• Recurring Payments: For any products or services requiring a subscription or recurring payment, the terms of the continuing sales contract will be specified in the product description.

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13. Governing Law

• All transactions made through JapanStore.lk are governed by the laws of Sri Lanka and Japan. Any disputes arising from transactions on this website will be subject to the jurisdiction of the courts in Sri Lanka and Japan.

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